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SANHUI Model Making Co., LTD. Come and find what you are craving for.

Sanhui Range of Motion

F.A.Q

Why order direct from SANHUI?

 

When you order directly from SANHUI we process your order immediately. Non custom dolls that are in stock ship within 24 hours. When you order through vendors there may be delays depending on when they actually place your order with us. Additionally, purchases from vendors are covered under a different warranty and guarantee policy.

Reminders: International delivery services are very strict with recipient/consignee's information. Please confirm your full name with shipping address, and better provide your mobile phone number or landline for possible contact and confirmation at time of ordering.

Payment Methods

We accept PayPal, credit, and a limited amount of bank to bank transfers per month. Bank transfers will usually cost around $30 and take around four business days. If you would like to use this payment method please send us an email and we can make arrangements. 

Vendor Policy

Due to issues with vendors not adhering to SANHUI company policies, not informing customers of their rights under these policies, and avoiding responsibility for late orders and damages sustained after the doll is transferred to their care we have been forced to institute a separate policy for our products purchased from a third party. 

SANHUI products purchased from any third party vendor will now have a limited warranty and are not eligible for returns or refunds directly from SANHUI. Dolls purchased from private sales are not eligible for warranty or returns. Requests for refunds and repairs not covered under the limited warranty are the responsibility of the vendor. Once the product leaves our factory the third party vendor seller assumes all responsibility and requests for support must go through them. It is the responsibility of the seller to inform their customers of how to report damage incurred during shipping and to file any claims.

Any requests for repairs will be assessed by SANHUI and if the issue is found to be a manufacturing defect SANHUI will provide the customer with the necessary parts and instructions to repair their doll or the customer has the option to ship the doll back to SANHUI for free repairs at their own expense. The customer is also responsible for return shipping. When SANHUI receives the damaged doll if the it is determined that the damage was caused by customer neglect such as forcing the skeleton outside its range of motion then SANHUI will not repair the doll and the customer is responsible for all repair fees. These changes will take Effect on 07/09/2016

Warranty and Returns

 

Warranty and Returns
 

At SANHUI we stand behind our products. For all products purchased directly from the manufacturer, we provide free repairs for six months following Quick User's Quide, on the basis of customer's payment for two-way returning shipments. Check immediately the exterior and interior of the package following the conduct of express delivery companies on reclaim. Please contact customer service within 48 hours in case of declaration of reclaim.

 

Due to the fact that our silicone products are manufactured of personal satisfaction for adults thus NOT recyclable. Any case exceeding the 48-hour period for declaration of reclaim and/or with trace(s)/wake(s)by any party on the received products, will then be regarded as voluntary acceptance of quality thus valid ONLY for free repairs within six months. Expenses on repairs and two-way shipments will be charged on any case that exceeds warranty terms. 

 

Your satisfaction is very important to us. If you have a change of heart, we accept returns for our products in new and unopened condition with original package in original seal prior to the estimated arrival date, only with surcharge on two-way returning shipments paid by customers. When you are considering purchasing a SANHUI product, please know that you can buy in confidence.

 

Please note our packages are tamper resistant and if the seals have been broken it is no longer considered new, and we cannot accept such claims for return as "new and unopened condition".   For third party purchases warranty, please see the vendor policy.

TPE versus Silicone

You may wonder why our dolls cost more than some TPE dolls you see online. It's because we use quality expensive materials to provide you with the most realistic and safe companion that will last years to come.

 

Looks can be deceiving when it comes to dolls constructed with TPE.  Please be wary when you see cheaper simpler TPE dolls made by unestablished manufacturers. TPE and silicone may look similar but there are key differences.

 

The most important consideration to make is your health. Some TPE blends elicit allergic reactions, have a strong chemical smell, and leach oil. TPE is a porous material (it is filled with small holes) so it can only be sanitized and not sterilized. Generally, manufacturers recommend only using a mild soap to clean TPE. The porous material allows microbes and mold to grow in the TPE if it is not properly maintained. Silicone can be sterilized and is more resistant to harsher chemicals allowing it to be cleaned easily and safely. 

TPE is less durable and deteriorates faster than silicone and since TPE dolls are relatively new to market we just don't know how long they really last. This is another important consideration when you are spending thousands of dollars on a doll. 

 

Repairing TPE requires a special solvent "glue" or heating the material until is melts and is generally hit or miss. Repairing Silicone is much simpler and more convenient. There are many Silicone repair products that can be found at a local store. 

 

TPE is softer than Silicone but has a much "mushier" feel.  Sometimes this makes the doll too soft and unrealistic. TPE skin does not have the same level of tactile feedback as silicone. Tight clothing will also leave imprints in TPE much faster.

 

These are just a few reasons why silicone is becoming more and more popular now.

Our Doll Materials

We construct our dolls with the highest quality materials. Our silicone is a medical grade platinum cured silicone imported from Japan that is non-toxic, odor-free, Shore hardness 0 degrees and below, stretches 450%, tear resistance degree is 450Mpa. We use durable stainless steel to create our skeletons and wrap it in an environmentally friendly soft foam to simulate human muscles. 

Our Dolls Realistic Features

SANHUI strives to provide our honored patrons with the most realistic, safe, and quality companions that will last years to come. Many dolls on the market are not anatomically correct and lack detail. This is not the case with a SANHUI doll! Our dolls are some of the most anatomically correct dolls on the market! You will find many fine details on SANHUI dolls that are not seen on other brands!  Most of our dolls feature realistic soft teeth with removable tongue, defined contour lines on the body, and realistic hands and feet. All our dolls feature extremely soft breasts! We use silicone gel implants to simulate real breasts. Please check the details under each doll to see their features. Our new 165cm+ model features a textured  skin that simulates human skin!

What's the difference between 165 and 165+?

The standard 165 has been discontinued.

165+ is an improved version for 165, they have the same heads, but their bodies are different.

The SANHUI 165+ is endowed with more voluptuous body parts, e.g. breasts, arms, thighs, calves, etc, thus weighs comparatively more than 165 at about 9lb/5kg. And new extremely realistic feeling skin! SANHUI's new technique simulates the pores of human skin and brings you one step closer to the perfect fantasy! One small touch and you will experience a tantalizing sensation shooting through your fingertips.

Built-in versus insert

We received feedback that the only thing stopping people from purchasing  a SANHUI doll is that all the dolls feature built-in vaginas. They believe that it will be really difficult to clean up after use. The truth is, it's not that difficult at all.

SANHUI has committed itself to making high-end sex dolls for years. We want the dolls to be alive in every single detail, and that's the only reason why we insist on making dolls with built-in vaginas--it's more real and also offers you a better experience. For insert vaginas, the doll has to have a large cavity to hold it; after a certain time, the vagina will not be able to stay in the perfect position. You also risk tearing the vagina when installing for use and removing the insert for cleanse and dry. If the insert is not removed and the cavity remains wet there is a chance mold can grow. This is especially true with TPE dolls.

With every purchase we provide you with a cleaning tool, and instructions about how to clean it up, you should really try SANHUI dolls, it might be an experience you will never forget.

Ordering Process and Customs

If you need more information feel free to contact us. Before you make the order take a quick look at the Blog section. We release coupons and special offers from time to time which you can apply to your order. 

Once you place your order, we will get the doll ready to go as soon as possible. Before we ship her out, we will take photos and videos for you to make sure that the doll is in perfect condition. We will also provide you with invoice or anything necessary to help you pass the customs.

After you receive the doll, should there be any irreversible damage or changes after removing dolls from package, please inform us within 48 hours for declaring a reclaim. We pack our dolls with care on our side but after departure  from our hands, there are factors beyond our control. Damage might occur to the doll during  shipment, express delivery companies have a  72 hour period for reclaims after the package is signed. Please kindly contact us within this time frame and we will do our best to make it right.

For American and Australian buyers, the express company will handle the customs paperwork for us. Any doll you buy from us that are shipped to the USA and AU should be free of customs charges, if anything unexpected happens which leads to import fees, SANHUI is willing to pay for half of the fees.

For European buyers, the import fee is around 15%-25%, SANHUI is also willing to pay part of the fees. Please email us with the country of destination  and we will send you a quote of the refund amount. After receiving your doll please send us a copy of your customs receipt for us to process your refund.

Shipping and Handling

Shipping and handling is included in your purchase price for qualifying countries. Please look for your country in the drop down menu when checking out. We understand no one likes to wait so we ship quickly!  We usually have the smaller dolls them in stock. They will be shipped out within 24 hours. For the big dolls like 145cm, 160cm and 165cm, it may take longer if they are not in stock. It will take us a few more days to get her ready, but usually less than a week. The package will be transferred in HongKong and then we will receive the tracking number. Until then there will be a little delay, but we will inform you once we ship the doll out. Shipping to the US generally takes around 9 days. We take the utmost care in preparing your companion for shipment. We will take photos or videos and send them to you before she is sent out, so you can make sure that your doll is in perfect condition.

Order process

Step1:  Make an order from SANHUI, you can purchase it on www.sanhuidolls.com, or you can contact us, and we can assist you with placing an order.

Step2: Make sure that you have provided us with all the information needed for the shipment. We recommend you provide us with your phone number in case we need or the shipping service needs contact you.

Step3: Wait and check your Email regularly. It will take about 9 to 15 days to make the doll and send it to you.  

Step4: The package will be transferred in HongKong and after about 2-3 days after we ship her out, we will provide you with tracking number.

Step5: After you receive the package, please open it up and check if everything is ok. If you run into any problems  please contact us.

An example of the photos(face & details) we will take for you to show you how she looks like before we ship her out.

 

 

 

How can I be sure that what I get is 100% new and authentic

There are quite a few doll vendors out there now, it can be really hard to decide where to buy, and if you search for "SANHUI" on some big online stores, you can get a lot of results. So how can I be sure that I will get what I order? The best way is to purchase directly from us of course, another good way is to buy from our legal distributors. If you're not sure if the business is a legal SANHUI distributor, you can ask for his/her name, and get the answer from us.

Do not trust the vendors selling SANHUI dolls at a really low price

According to the rules from SANHUI Model Making Co., LTD, any distributor from SANHUI is not allowed to set the prices of the dolls lower than the standard, if they don't obey the rules, their right to sell our products will be taken away. So if you see anyone selling "SANHUI" dolls with really low price, then they must be selling fakes. We want everyone to receive an authentic product. Please inform us of non compliant vendors and unauthorized vendors so we can stop their bad behaviour. Thank you.

To protect our customers SANHUI Dolls has anti-counterfeiting measures in place. If you decide to buy from a vendor you may check if you have received an authentic product by finding our document included with every authentic SANHUI doll. 

​Should you have any more question, email us NOW for more info.

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